Case StudyStream Team: People - Upskilling Your Team: One Peer at a Time
Moneyhub, a leading fintech company specializing in personal finance management, recognized that their teams needed continuous upskilling to stay competitive and innovative in a rapidly evolving industry. Traditional training programs were often expensive and time-consuming, and they did not always address the specific needs and dynamics of the team. Moneyhub needed an efficient and effective approach to upskill their employees, leveraging internal resources and fostering a culture of continuous learning.
The Solution
Led by Amy Lobé, UX Designer at Moneyhub, the company implemented a peer-led upskilling initiative designed to leverage the expertise and experience within the team. The approach focused on several key components:
- Identifying Skills Gaps: Conducting an initial assessment to identify the skills gaps and training needs within the team.
- Peer Mentoring and Coaching: Establishing a peer mentoring and coaching program where experienced team members provided guidance and training to their peers.
- Knowledge Sharing Sessions: Organizing regular knowledge sharing sessions, including workshops, presentations, and collaborative projects, to facilitate learning and skill development.
- Cross-Functional Learning: Encouraging cross-functional learning opportunities to broaden the skill sets of team members and promote a more versatile workforce.
- Feedback and Iteration: Implementing a feedback mechanism to continuously improve the upskilling program based on participants' experiences and outcomes.
- Recognition and Incentives: Recognizing and rewarding individuals who actively contributed to the upskilling initiative, reinforcing a culture of knowledge sharing and continuous improvement.
Outcomes achieved
The peer-led upskilling initiative at Moneyhub led to several significant outcomes:
- Enhanced Skill Sets: Team members developed new skills and improved existing ones, leading to a more capable and versatile workforce.
- Increased Collaboration: The program fostered a collaborative environment where team members were more willing to share knowledge and support each other's development.
- Cost-Effective Training: Leveraging internal resources for training reduced the costs associated with external training programs and allowed for more tailored learning experiences.
- Improved Employee Engagement: Participation in the upskilling initiative increased employee engagement and satisfaction, as team members felt valued and invested in their professional growth.
- Accelerated Learning: The peer-led approach enabled faster dissemination of knowledge and skills, as learning was integrated into the daily workflow and directly applied to ongoing projects.
- Stronger Team Dynamics: The initiative strengthened team dynamics, with improved communication and a greater sense of camaraderie among team members.
